These terms govern your use of this website and any order you place through it. They are written to be read rather than to be clicked past, and nothing in them takes away a right the law gives you.
The plain language version: we sell legal food supplements, we describe them accurately, orders are subject to stock, and your statutory rights stand whatever these terms say.
On this page
- These terms at a glance
- Who we are
- Using this site
- No supply of controlled substances
- What we sell, and what it is not
- Orders and when a contract forms
- Pricing, VAT and pricing errors
- Delivery, risk and title
- Cancellation and returns
- Accounts and conduct
- Intellectual property
- Liability, and what cannot be excluded
- Events outside our control
- Governing law and complaints
- Changes to these terms
- Buying as a business
- Why these terms are written this way
- Stock, substitutions and discontinued lines
- Reviews and what you write
- Questions about these terms
These terms at a glance
The table below is the whole agreement in one screen. Where it and the detailed clauses appear to disagree, the detailed clauses win, but they were written to say the same thing.
| The question | The answer under these terms |
|---|---|
| Who can order | Adults aged 18 or over, in the United Kingdom |
| What is sold | Legal food supplements only, never anything controlled |
| When the contract forms | On dispatch, not at checkout |
| Change of mind window | 14 days from delivery, on unopened goods |
| Faulty or wrong item | Returnable whatever the seal, under the Consumer Rights Act |
| If we price something wrongly | We contact you before dispatch, never cancel silently |
| If a courier delays your parcel | Wait or cancel for a full refund, your choice |
| Governing law | England and Wales |
Two rows there are worth more than the rest. The contract forming on dispatch is what stops an out of stock line becoming an argument, and the pricing error row is the one most shops write in their own favour.
Who we are
Peak Protocol is a United Kingdom based retailer of legal food supplements and a publisher of health information. You can reach us at Contact@peakprotocol.co.uk and we aim to reply within one working day.
These terms are between you and us. By using the site or placing an order you accept them, and if you do not accept them the answer is simply not to order, because nothing here is a condition you can negotiate individually.
Using this site
You must be 18 or over to use this site. The age check on entry exists for that reason and confirming it falsely is a breach of these terms, whatever else it may be.
The information we publish is for education and harm reduction. It is general in nature, it is not medical advice, and it does not replace a professional who can see your history. Our medical disclaimer sets out the limits of that in full and forms part of these terms.
You may read, print and share our pages for your own use. You may not scrape the site at volume, republish the content elsewhere, or use it to train a commercial model, and our intellectual property terms below cover the detail.
No supply of controlled substances
We do not sell, supply, source or facilitate the purchase of anabolic steroids, SARMs or any prescription only medicine, and we will not do so for any customer under any circumstances. Anabolic steroids are Class C drugs under the Misuse of Drugs Act 1971.
Every product sold on this site is a legal food supplement. Our guides cover controlled compounds because accurate information reduces harm, and nothing in those guides is an offer to supply. Asking us to source anything controlled will get a refusal and nothing else, and repeated requests end the relationship under these terms.
What we sell, and what it is not
Every product here is a food supplement regulated as food rather than as a medicine, under the Food Standards Agency rather than the MHRA. Supplements are not intended to diagnose, treat, cure or prevent any disease.
Claims about products are limited to wording on the Great Britain nutrition and health claims register, used only where the product delivers the required amount of the nutrient. Where we cannot verify a manufacturer figure, the page says so rather than repeating it.
Descriptions are given in good faith and checked, but manufacturers reformulate without notice. Under these terms the label on the product you receive is the authoritative version, and if it differs materially from what the page said you can return it unopened for a full refund.
Orders and when a contract forms
Placing an order is an offer to buy. We accept that offer when we dispatch the goods rather than when you click, which is the standard position and protects both of us if something turns out to be out of stock between the two moments.
An order confirmation email acknowledges that we received the order. It is not by itself acceptance under these terms. If we cannot fulfil an order we will tell you and refund in full rather than substituting something you did not choose.
We may decline an order without giving a reason, and the reasons in practice are narrow: stock we do not have, a delivery address we cannot ship to, a payment the provider has flagged, or a quantity that looks like resale rather than personal use.
Pricing, VAT and pricing errors
Prices are in pounds sterling and include VAT where applicable. The price you pay is the price shown at checkout, and delivery is shown separately before you commit rather than appearing at the last step.
Pricing errors happen, and these terms do not oblige us to sell at a price that is obviously wrong. Where an error is spotted before dispatch we will contact you with the correct price and let you confirm or cancel. We will not silently cancel, and we will not dispatch at the wrong price and invoice you for the difference afterwards.
Where an order has already been dispatched at an incorrect price, that is our mistake to absorb rather than yours to fix.
Delivery, risk and title
Delivery estimates are estimates rather than guarantees, since the courier network is outside our control once a parcel leaves us. Our shipping and returns page carries the current timings and costs and forms part of these terms.
Risk in the goods passes to you on delivery. Title passes when we have received payment in full. If a parcel arrives damaged, tell us within a reasonable time with a photograph and we will replace or refund it.
Orders ship in plain outer packaging with no product names or branding on the outside, which is a commitment in our privacy policy as well as a practice.
Cancellation and returns
Under the Consumer Contracts Regulations 2013 you may cancel a distance purchase within 14 days of receiving it and return it for a refund. These terms do not shorten that period and never will.
Food supplements are sealed goods, so a tub whose seal has been broken cannot be returned for hygiene reasons once opened. That is a statutory exception rather than a policy of ours, and it does not apply if the product is faulty, mis described or the wrong item.
Nothing in these terms affects your rights under the Consumer Rights Act 2015 to goods that are of satisfactory quality, fit for purpose and as described. Those rights run alongside the 14 day right and last considerably longer.
Accounts and conduct
An account is optional and you can check out as a guest. If you create one, keep the password to yourself, because anything done through it is treated as done by you under these terms.
We ask three things of anyone using the site: do not attempt to interfere with it or its security, do not submit reviews or messages that are false or defamatory, and do not use our contact address to solicit anything. Accounts used for resale, fraud or abuse are closed.
Intellectual property
All content on this site belongs to Peak Protocol unless stated otherwise, including the guides, the product copy, the comparison tables and the photography. Manufacturer trade marks belong to their owners and appear here to identify what we are selling.
You may quote a short passage with a link back. You may not republish a page, copy the product descriptions into another shop, or reproduce the guides in bulk. These terms treat systematic copying as exactly what it is, and the comparison tables in particular took a long time to build.
Liability, and what cannot be excluded
To the fullest extent permitted by law we are not liable for loss arising from reliance on the information published here, which is general rather than personal and is not medical advice.
Where we are liable for a defective product or a failed order, these terms limit that liability to the price you paid plus delivery, which is the normal position for a retail sale of this kind.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded. Any clause that appeared to do so would be unenforceable, and we would rather say that plainly than let a sentence sit here pretending otherwise.
We are not liable for indirect or consequential loss, or for loss of profit, where you are buying as a business rather than as a consumer.
Events outside our control
Courier strikes, extreme weather, supply failures and similar events delay orders and are outside our control. Where one affects your order we will tell you, and you can wait or cancel for a full refund, which is a choice these terms give you rather than one you have to argue for.
A delay of this kind does not make us liable for consequential loss, but it also does not entitle us to keep your money while nothing ships.
Governing law and complaints
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you live elsewhere in the United Kingdom you keep the protection of your local mandatory consumer law.
Complaints go to Contact@peakprotocol.co.uk and reach a person rather than a queue. If we cannot resolve something between us, your statutory routes remain open and nothing in these terms requires you to exhaust our process first.
Changes to these terms
We may update these terms as the site changes. The version that applies to your order is the one published when you placed it, not a later one, and a change here is never applied backwards to a contract already formed.
The current version always appears on this page. Material changes are worth re reading, and given how short these terms are that is a two minute job rather than an afternoon.
Buying as a business
Most orders here are placed by individuals, and consumer law does the heavy lifting in those terms. Where you are buying in the course of a business the position differs in three ways worth stating rather than hiding in a definitions clause.
The 14 day change of mind right under the Consumer Contracts Regulations does not apply, because it is a consumer right. Liability for indirect and consequential loss is excluded. And the statutory quality terms come from the Sale of Goods provisions rather than the Consumer Rights Act, which in practice means similar protection with different remedies.
Faulty, mis described and wrong items are still returnable, and we do not treat a trade buyer worse on that point than anyone else.
Why these terms are written this way
Most terms pages are copied from a generator, run to four thousand words, and are read by nobody including the person who published them. That is a genuine problem rather than a stylistic one: a clause you have not read cannot inform a decision you make.
So these terms are written in the same voice as the rest of the site and they say what they mean. Where a position favours us, such as acceptance on dispatch or the pricing error clause, the page says so and explains why rather than burying it.
Nothing is lost legally by writing terms in plain English. What is gained is that a reader can actually tell what they are agreeing to, which is the only reason a terms page exists.
Stock, substitutions and discontinued lines
Everything sold here is bought in, so stock moves and manufacturers discontinue lines without telling retailers first. These terms deal with that in one rule: we never substitute.
If an item is unavailable after you order, we tell you and refund it rather than sending something similar. A different brand at the same dose is not the same product, and deciding that on your behalf would be exactly the kind of convenience nobody asked for.
Where a line is discontinued permanently the product page stays up rather than disappearing, marked as no longer available, because people arrive on it looking for what replaced it. Removing pages is how sites quietly erase their own history, and these terms commit us to the opposite.
Reviews and what you write
Reviews are yours and we do not edit them for tone. A negative review of a product we sell stays up, which is the only version of reviews worth having.
Under these terms we remove a review in three situations: it is abusive, it names a private individual, or it gives dosing instructions for a controlled substance. The third is the one that actually comes up, and it is removed for the same reason our guides refuse to carry dosing.
By posting a review you give us permission to display it on the site. You keep ownership of what you wrote and can ask for it to be taken down at any time.
Questions about these terms
When is my order actually accepted?
On dispatch rather than on checkout. The confirmation email acknowledges the order, and if we cannot fulfil it you get a full refund rather than a substitute.
Can I return an opened tub?
Not for a change of mind, because sealed goods are a statutory exception for hygiene reasons. Faulty, mis described or wrong items can always be returned.
What if the price was wrong?
We contact you with the correct price before dispatch and you decide. If it already shipped at the wrong price, that is ours to absorb.
Do these terms limit my statutory rights?
No, and they cannot. The Consumer Rights Act 2015 and the Consumer Contracts Regulations apply in full whatever is written here.
Will you source something you do not stock?
Legal supplements sometimes, anything controlled never. That refusal is absolute and is not a matter of price or quantity.
Who do I complain to?
Email us first at Contact@peakprotocol.co.uk because it is quickest. Your statutory routes stay open either way and these terms do not ask you to use ours first.
See also our privacy policy, our medical disclaimer and our shipping and returns page, all of which these terms incorporate. The Consumer Rights Act 2015 is the independent version of your side of it.